Privacy Policy

Our commitment to privacy

Elunovia respects your privacy. This notice explains how information may be collected and used when you visit this website or contact the practice. It is separate from the informed-consent and privacy documentation provided to clients before therapy services begin.

Information you provide

If you use the contact form, we may receive your name, email address, phone number, preferred service, session preference and the message you choose to send. Please do not submit emergency information or detailed clinical or sensitive health information through the website form.

Information collected automatically

The website may collect basic technical information such as browser type, device information, pages viewed and general usage data through hosting logs and privacy-friendly analytics.

How information may be used

We may use the information we receive to:

• Respond to enquiries and requests for information.

• Arrange introductory calls or appointments when requested.

• Maintain website security and improve website performance.

• Meet applicable legal and professional obligations.

Sharing and service providers

Information may be processed by trusted service providers that support website hosting, email, scheduling, analytics or form delivery. These providers may only use information to deliver their services to us. We do not sell personal information.

Cookies and analytics

This website uses essential cookies and, where enabled, analytics cookies that help us understand how the site is used. You can manage or block cookies through your browser settings.

Data retention and security

Information is retained only for as long as needed for the purpose it was collected or as required by law. We use appropriate safeguards to protect it, but no internet transmission or storage system can be guaranteed to be completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction or a copy of your personal information, or to withdraw consent where applicable. To make a request, contact hello@elunovia.com and we will respond within 30 days.

Children’s privacy

This website is intended for adults and is not designed to knowingly collect information from children. If you believe a child has submitted personal information, please contact us so the matter can be reviewed.

Changes and contact

We may update this notice from time to time. The latest version will always be posted on this page with its updated date.

Privacy enquiries: hello@elunovia.com

Elunovia Wellbeing Studio, 245 Madison Avenue, Suite 810, New York, NY 10016, USA